Data Deletion Policy

1. Overview

SoldApp ("we," "us," or "our") is committed to respecting your rights over your personal data. This Data Deletion Policy outlines how you can request the deletion of your data, what data is affected, and how we process deletion requests. This policy applies to all data collected through our website, web application, mobile application, and related services (collectively, the "Services").

2. Your Right to Deletion

You have the right to request the deletion of your personal data held by SoldApp. This right applies to:

• Account Data: Your account profile, login credentials, and account settings.
• Business Data: Product listings, inventory records, sales transactions, order histories, and financial data you have entered into the system.
• Customer Records: Customer information stored in our CRM, including names, contact details, and purchase histories.
• Employee Data: Staff records, roles, permissions, and work schedules entered into the system.
• Usage Data: Logs of your interactions with our Services, device information, and analytics data associated with your account.
• Communications: Support tickets, messages, and other communications with our team.

3. How to Request Data Deletion

You may request data deletion through any of the following methods:

3.1 In-App Request

Navigate to your account settings within the SoldApp web or mobile application and select the "Delete My Account" option. Follow the on-screen instructions to confirm your deletion request.

3.2 Email Request

Send an email to privacy@soldapp.com with the subject line "Data Deletion Request." Include the following information:

• Your full name and the email address associated with your account.
• Your organization name (if applicable).
• A clear statement that you wish to have your data deleted.
• Any specific data you would like deleted (if you do not wish to delete all data).

3.3 Contact Form

Visit our Contact page at soldapp.com/contact and submit a data deletion request through the contact form. Select "Data Deletion" as the subject of your inquiry.

4. Verification Process

To protect your privacy and prevent unauthorized deletion, we will verify your identity before processing any deletion request. Verification may include:

• Confirming your email address through a verification link.
• Requesting additional identifying information to match our records.
• For organizational accounts, confirming that the request comes from an authorized administrator.

5. Processing Timeline

Upon receiving and verifying your deletion request, we will process it as follows:

• Acknowledgment: We will acknowledge receipt of your request within 3 business days.
• Processing: Your data will be deleted from our active systems within 30 days of verification.
• Backup Removal: Data stored in backup systems will be purged within 90 days of the deletion from active systems, or upon the next scheduled backup rotation cycle.
• Confirmation: You will receive a confirmation email once the deletion process is complete.

6. Data We May Retain

In certain circumstances, we may be required or permitted to retain some data even after a deletion request. This includes:

• Legal Obligations: Data that we are required to retain by applicable laws, regulations, or legal proceedings (e.g., tax records, financial transaction records required for regulatory compliance).
• Fraud Prevention: Data necessary to detect, prevent, or investigate fraud, security incidents, or violations of our Terms of Use.
• Dispute Resolution: Data needed to resolve ongoing disputes, enforce our agreements, or protect our legal rights.
• Aggregated Data: De-identified, aggregated data that cannot be used to identify you may be retained for analytics and service improvement purposes.

Where data is retained for any of these reasons, we will inform you of the specific categories of data being retained and the legal basis for retention.

7. Effect of Deletion

Please be aware of the following consequences of data deletion:

• Your account and access to the Services will be permanently terminated.
• All business data, customer records, transaction histories, and other data associated with your account will be permanently deleted and cannot be recovered.
• Any active subscriptions will be cancelled. No refunds will be issued for the remaining subscription period unless required by applicable law.
• Third-party integrations connected to your account will be disconnected.
• Data already shared with or exported by your organization's authorized users prior to deletion cannot be recalled.

We strongly recommend that you export all necessary data before submitting a deletion request. You can export your data through the account settings in the web or mobile application.

8. Deletion of Specific Data

If you do not wish to delete your entire account but want to remove specific data, you may:

• Delete individual customer records, product listings, or transactions directly within the application.
• Request partial data deletion by specifying the categories of data you want removed in your email request.
• Clear specific data fields in your account settings.

9. Third-Party Data

If your data has been shared with third-party service providers as described in our Privacy Policy, we will take reasonable steps to notify those providers of your deletion request. However, we cannot guarantee the deletion of data held by third parties, and you may need to contact them directly.

10. Changes to This Policy

We may update this Data Deletion Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

For questions or concerns about this Data Deletion Policy or to submit a deletion request, please contact us at: