Terms of Service

These Terms of Service ("Terms" or "Agreement") govern access to and use of the SoldApp platform, website, software applications, point-of-sale systems, e-commerce tools, analytics systems, APIs, and related services provided by SoldApp ("SoldApp", "Company", "we", "our", or "us").

By registering for, accessing, subscribing to, or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with any incorporated policies, guidelines, or supplemental agreements referenced herein.

If you are accepting these Terms on behalf of a business entity, organization, partnership, or other legal person, you represent and warrant that you possess the authority to bind such entity to these Terms.

1. Introduction

SoldApp is a cloud-based sales, distribution, inventory management, point-of-sale, reporting, and commerce enablement platform designed to help businesses manage operations across physical and digital sales channels.

The Platform may include:

• Mobile applications;
• Web-based dashboards;
• Inventory management systems;
• Point-of-sale functionality;
• E-commerce storefront tools;
• Sales and distribution tracking systems;
• Team and field-force management tools;
• Real-time analytics and reporting systems;
• API integrations;
• Customer relationship management tools; and
• Ancillary software, support, and related services.

SoldApp provides technology infrastructure and operational enablement tools only and is not itself a merchant, distributor, logistics provider, financial institution, payment processor, or seller of products listed by Customers through the Platform unless expressly stated otherwise in writing.

2. Definitions

For purposes of these Terms:

2.1 "Account"

means a registered account created to access or use the Platform.

2.2 "Affiliate"

means any entity controlling, controlled by, or under common control with a party.

2.3 "Authorized User"

means an employee, contractor, agent, representative, or personnel authorized by a Customer to access the Platform.

2.4 "Business Day"

means any day other than Saturday, Sunday, or a public holiday in the Republic of Ghana.

2.5 "Customer"

means any individual, business, merchant, enterprise, or organization using the Platform.

2.6 "Customer Data"

means all information, operational records, inventory records, transaction data, analytics inputs, product information, pricing information, employee information, and other materials uploaded, transmitted, processed, or stored through the Platform by or on behalf of a Customer.

2.7 "Field Personnel"

means sales representatives, distributors, agents, delivery personnel, merchandisers, or other operational personnel monitored or managed through the Platform.

2.8 "Platform"

means the SoldApp software ecosystem, including mobile applications, websites, APIs, dashboards, POS systems, storefront tools, analytics systems, integrations, and associated infrastructure.

2.9 "Subscription Plan"

means the pricing tier, package, or service level selected by a Customer.

2.10 "Third-Party Services"

means products, services, APIs, payment gateways, mobile money providers, telecommunications services, hosting providers, cloud services, or integrations not owned or controlled by SoldApp.

2.11 "Confidential Information"

means non-public business, technical, financial, operational, commercial, proprietary, or strategic information disclosed by one party to the other, whether orally, electronically, visually, or in writing.

2.12 "Personal Data"

shall have the meaning assigned under applicable data protection laws, including the Data Protection Act, 2012 (Act 843).

3. Acceptance of Terms

By accessing or using the Platform, the Customer agrees to comply with and be legally bound by:

• These Terms of Service;
• The Privacy Policy;
• The Service Level Agreement (SLA);
• The Acceptable Use Policy;
• Any Order Form or Subscription Agreement; and
• Any supplemental policies issued by SoldApp from time to time.

If the Customer does not agree to these Terms, the Customer must immediately discontinue use of the Platform.

4. Eligibility

The Platform may only be used by:

• Individuals who are at least eighteen (18) years old; and
• Businesses or organizations lawfully permitted to operate under applicable law.

By using the Platform, the Customer represents and warrants that:

• all registration information provided is accurate and complete;
• the Customer possesses the legal authority to enter into these Terms;
• the Customer's use of the Platform complies with all applicable laws and regulations; and
• the Customer is not prohibited from using the Platform under any applicable law or sanction regime.

5. Account Registration and Administration

5.1 Account Creation

To access certain services, Customers may be required to create an Account and provide requested information including:

• business name;
• contact information;
• identification details;
• payment information;
• operational data; and
• authorized personnel information.

SoldApp reserves the right to reject or suspend any registration request at its sole discretion.

5.2 Account Security

Customers are solely responsible for:

• maintaining confidentiality of login credentials;
• restricting unauthorized access;
• safeguarding devices used to access the Platform;
• ensuring appropriate access permissions for Authorized Users; and
• all activities occurring under their Accounts.

Customers shall immediately notify SoldApp of any suspected unauthorized access, compromise, or misuse.

5.3 Multi-User Access

Customers may authorize multiple users under a single business account subject to the applicable Subscription Plan.

The Customer remains fully responsible for:

• activities of Authorized Users;
• employee conduct;
• internal permission structures;
• user role assignments; and
• actions performed through the Account.

6. Scope of Services

Subject to compliance with these Terms, SoldApp grants the Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Platform during the applicable subscription term.

The Platform may provide functionality relating to:

• product inventory management;
• POS operations;
• sales transaction recording;
• order management;
• sales team management;
• route and field-force tracking;
• operational reporting;
• customer management;
• e-commerce storefront management;
• stock visibility;
• pricing management;
• distribution management; and
• related business operations support.

SoldApp reserves the right to:

• modify features;
• introduce new functionality;
• discontinue features;
• impose usage limitations; or
• enhance operational capabilities

at any time without liability, provided such modifications do not materially deprive Customers of core subscribed services.

7. Subscription Plans and Fees

7.1 Subscription Structure

Access to certain Platform features may require payment of subscription fees under selected Subscription Plans.

Subscription Plans may differ based on:

• user limits;
• business size;
• transaction capacity;
• feature availability;
• API access;
• reporting functionality;
• storage limits; and
• enterprise support levels.

7.2 Billing

Customers authorize SoldApp to charge all applicable fees using approved payment methods.

Fees may be charged:

• monthly;
• annually;
• transactionally; or
• under custom enterprise arrangements.

All fees are non-refundable except where expressly required by law or agreed in writing.

7.3 Taxes

Unless otherwise stated, fees are exclusive of applicable taxes, levies, duties, VAT, withholding taxes, or regulatory charges.

Customers remain responsible for all taxes associated with their use of the Platform.

7.4 Failure to Pay

SoldApp reserves the right to:

• suspend access;
• restrict functionality;
• disable Accounts;
• limit transaction capabilities; or
• terminate services

for overdue or unpaid accounts.

Interest may accrue on overdue amounts at commercially reasonable rates permitted under applicable law.

8. Payment Processing and Transaction Services

8.1 Third-Party Payment Providers

The Platform may integrate with:

• banks;
• card processors;
• mobile money operators;
• payment gateways; and
• other financial service providers.

SoldApp does not own or control such Third-Party Services and does not guarantee their uninterrupted availability, accuracy, speed, or reliability.

8.2 Transaction Delays

Customers acknowledge that transaction processing, settlement timelines, reversals, and confirmations may be affected by:

• banking systems;
• telecommunications infrastructure;
• mobile money network availability;
• internet connectivity;
• regulatory reviews;
• fraud prevention systems; and
• third-party operational failures.

SoldApp shall not be liable for delays or failures caused by Third-Party Services.

8.3 Financial Compliance

Customers are solely responsible for ensuring compliance with:

• tax obligations;
• anti-money laundering requirements;
• financial reporting obligations;
• licensing obligations; and
• industry-specific regulations applicable to their businesses.

9. E-Commerce Storefronts and Merchant Responsibility

9.1 Merchant Responsibility

Customers using the Platform to sell, advertise, distribute, or offer products or services remain solely responsible for:

• product quality;
• pricing accuracy;
• product legality;
• fulfillment obligations;
• warranties;
• refunds;
• consumer protection compliance;
• delivery obligations; and
• customer disputes.

SoldApp merely provides technology infrastructure enabling commerce activities and is not a party to transactions between merchants and end customers unless expressly stated otherwise.

9.2 Prohibited Products and Activities

Customers shall not use the Platform to sell or distribute:

• counterfeit goods;
• illegal products;
• prohibited pharmaceuticals;
• unlawful financial products;
• fraudulent services;
• stolen goods; or
• products prohibited under applicable law.

SoldApp reserves the right to remove or restrict prohibited content or transactions without notice.

10. Field Operations, Location Data, and Tracking

Where enabled, the Platform may collect or process geolocation and operational tracking data relating to Field Personnel or operational activities.

Customers acknowledge and agree that:

• they are solely responsible for obtaining any legally required consents from employees, contractors, or agents;
• location tracking accuracy may vary depending on device, network, and environmental conditions;
• SoldApp does not guarantee uninterrupted real-time tracking functionality; and
• tracking data may be affected by connectivity limitations, device settings, or telecommunications outages.

SoldApp shall not be responsible for employment disputes, workforce monitoring claims, or personnel-related liabilities arising from Customer use of tracking features.

11. Data Ownership, Privacy, and Platform Data

11.1 Customer Ownership of Customer Data

As between SoldApp and the Customer, the Customer retains all rights, title, and interests in and to Customer Data uploaded, transmitted, stored, processed, or generated through the Platform.

Nothing in these Terms transfers ownership of Customer Data to SoldApp.

11.2 Limited License to SoldApp

The Customer grants SoldApp a limited, non-exclusive, worldwide, royalty-free license to access, host, process, transmit, reproduce, analyze, and use Customer Data solely to:

• provide and maintain the Platform;
• perform support services;
• improve platform functionality;
• generate analytics;
• troubleshoot technical issues;
• monitor security and fraud risks;
• comply with legal obligations; and
• enforce these Terms.

11.3 Aggregated and Anonymized Data

SoldApp may generate, use, analyze, and commercialize aggregated, statistical, anonymized, or de-identified data derived from Platform usage, provided such data does not identify the Customer or any individual person.

Such anonymized data may be used for:

• operational analytics;
• benchmarking;
• machine learning improvements;
• system optimization;
• product development;
• industry insights; and
• reporting purposes.

11.4 Customer Responsibility for Data Accuracy

Customers remain solely responsible for:

• accuracy of uploaded information;
• completeness of records;
• pricing inputs;
• inventory entries;
• transaction records;
• operational reports; and
• lawful processing of data uploaded into the Platform.

SoldApp does not independently verify Customer Data and shall not be responsible for inaccuracies arising from Customer inputs or third-party integrations.

11.5 Privacy and Data Protection

SoldApp shall process personal data in accordance with:

• applicable laws of the Republic of Ghana;
• the Data Protection Act, 2012 (Act 843);
• the SoldApp Privacy Policy; and
• commercially reasonable data protection practices.

Customers acknowledge that use of the Platform may involve processing of:

• employee data;
• customer information;
• transaction records;
• geolocation data;
• operational analytics; and
• communications data.

Customers remain responsible for ensuring that they possess all necessary rights, notices, and consents required to lawfully process and upload such data into the Platform.

11.6 Cross-Border Processing and Hosting

Customer Data may be processed, hosted, backed up, or transferred through infrastructure located outside Ghana, including through third-party cloud or infrastructure providers.

By using the Platform, the Customer consents to such cross-border processing and transfer arrangements, subject to commercially reasonable safeguards implemented by SoldApp.

11.7 Data Retention and Deletion

SoldApp may retain Customer Data:

• during the active subscription period;
• for backup and disaster recovery purposes;
• to comply with legal obligations;
• to resolve disputes; or
• to enforce these Terms.

Upon termination, SoldApp may delete Customer Data after a commercially reasonable retention period, unless required by law or agreed in writing.

Subject to payment of all outstanding fees and technical feasibility, SoldApp may provide Customers with a reasonable opportunity to export Customer Data before permanent deletion. Customers are solely responsible for maintaining independent backups of critical business records.

12. Intellectual Property Rights

12.1 Ownership of Platform

The Platform, including all associated:

• software;
• source code;
• object code;
• APIs;
• databases;
• algorithms;
• workflows;
• interfaces;
• designs;
• trademarks;
• logos;
• reports;
• documentation;
• analytics models; and
• proprietary technology

are and shall remain the exclusive property of SoldApp and its licensors.

These Terms do not grant Customers any ownership rights in the Platform.

12.2 Limited License to Use Platform

Subject to compliance with these Terms, SoldApp grants Customers a limited, revocable, non-exclusive, non-transferable license to access and use the Platform solely for legitimate internal business operations during the applicable subscription period.

Customers shall not:

• sublicense the Platform;
• resell unauthorized access;
• reverse engineer the software;
• decompile or disassemble the Platform;
• copy proprietary functionality;
• create derivative works;
• scrape or extract system data unlawfully; or
• use the Platform to develop competing services.

12.3 Customer Content

Customers retain ownership of trademarks, product listings, images, branding materials, and other content uploaded to the Platform.

Customers grant SoldApp a limited license to host, display, reproduce, and process such content solely for purposes of providing Platform services.

Customers represent and warrant that they possess all necessary rights to uploaded content.

12.4 Feedback

Any feedback, suggestions, recommendations, enhancement requests, or ideas provided by Customers relating to the Platform may be freely used, implemented, modified, or commercialized by SoldApp without restriction or compensation.

12.5 Reservation of Rights

Except for the limited rights expressly granted under these Terms, SoldApp reserves all rights, title, and interests in and to the Platform and all related intellectual property rights.

13. Acceptable Use Policy

13.1 Lawful Use

Customers shall use the Platform only for lawful business purposes and in compliance with all applicable laws, regulations, and industry requirements.

13.2 Prohibited Conduct

Customers shall not, directly or indirectly:

• engage in fraudulent or deceptive activities;
• process unlawful transactions;
• facilitate money laundering;
• distribute counterfeit products;
• upload malicious software or code;
• interfere with Platform security;
• attempt unauthorized system access;
• impersonate other persons or entities;
• misuse tracking or surveillance features;
• transmit unlawful, defamatory, or infringing content;
• use the Platform to violate intellectual property rights;
• manipulate transaction records;
• engage in phishing or cybercrime activities;
• overload or disrupt Platform infrastructure;
• circumvent security controls;
• scrape data without authorization;
• use the Platform for unlawful pyramid or Ponzi schemes; or
• use the Platform in any manner likely to damage SoldApp's reputation or operations.

13.3 Enforcement Rights

SoldApp reserves the right to:

• investigate suspected violations;
• suspend or terminate Accounts;
• remove content;
• restrict transactions;
• report unlawful conduct to authorities; or
• take any action reasonably necessary to protect the Platform, Customers, or third parties.

SoldApp may cooperate with law enforcement agencies, regulators, telecommunications providers, financial institutions, or cybersecurity authorities where necessary.

14. Availability, Support, and Service Performance

14.1 Service Availability

SoldApp shall use commercially reasonable efforts to maintain availability and functionality of the Platform.

However, Customers acknowledge that uninterrupted or error-free operation cannot be guaranteed at all times.

Platform availability may be affected by:

• maintenance activities;
• telecommunications failures;
• internet disruptions;
• cloud infrastructure outages;
• third-party service interruptions;
• power disruptions;
• cybersecurity incidents; or
• force majeure events.

14.2 Service Level Agreement

Operational uptime commitments, support response timelines, incident classifications, maintenance procedures, and related service obligations are governed separately under the applicable Service Level Agreement ("SLA").

14.3 Maintenance and Updates

SoldApp may periodically:

• deploy updates;
• modify functionality;
• apply security patches;
• perform maintenance; or
• enhance infrastructure.

Such activities may temporarily affect availability or functionality.

15. Disclaimers

15.1 Platform Provided "As Is"

Except as expressly stated in writing, the Platform is provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, SoldApp disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including implied warranties of:

• merchantability;
• fitness for a particular purpose;
• non-infringement;
• uninterrupted availability; and
• accuracy of results.

15.2 No Operational Guarantees

SoldApp does not warrant or guarantee that:

• sales forecasts will be accurate;
• inventory records will always synchronize perfectly;
• analytics will be error-free;
• transaction processing will always be uninterrupted;
• field tracking will operate continuously in real time; or
• Platform operations will be free from delays or interruptions.

Operational outputs depend on numerous external variables including Customer inputs, network conditions, third-party integrations, and telecommunications infrastructure.

15.3 Third-Party Services Disclaimer

SoldApp is not responsible for failures, acts, omissions, or interruptions involving Third-Party Services including:

• mobile money operators;
• internet service providers;
• cloud hosting providers;
• payment gateways;
• telecommunications providers;
• device manufacturers; or
• external software integrations.

Use of Third-Party Services remains at the Customer's own risk.

16. Limitation of Liability

16.1 Exclusion of Indirect Damages

To the maximum extent permitted by law, SoldApp shall not be liable for any:

• indirect damages;
• incidental damages;
• consequential damages;
• punitive damages;
• exemplary damages;
• loss of profits;
• loss of business opportunities;
• loss of goodwill;
• loss of anticipated savings;
• data loss; or
• business interruption,

arising from or relating to use of the Platform, even where advised of the possibility of such damages.

16.2 Liability Cap

To the maximum extent permitted by law, SoldApp's aggregate liability arising out of or relating to these Terms or the Platform shall not exceed the total fees paid by the Customer to SoldApp during the six (6) months immediately preceding the event giving rise to the claim.

16.3 Basis of Bargain

The parties acknowledge that the limitations of liability contained in these Terms form an essential basis of the commercial arrangement between the parties and that pricing and subscription fees reflect such allocation of risk.

17. Indemnity

The Customer agrees to indemnify, defend, and hold harmless SoldApp, its Affiliates, officers, directors, employees, contractors, licensors, and agents from and against any claims, liabilities, losses, damages, penalties, costs, or expenses (including reasonable legal fees) arising from or relating to:

• Customer misuse of the Platform;
• violation of these Terms;
• unlawful business activities;
• infringement of third-party rights;
• merchant disputes;
• defective products or services sold by Customers;
• regulatory violations;
• employment or workforce disputes;
• misuse of tracking functionality; or
• Customer Data uploaded through the Platform.

SoldApp reserves the right to assume exclusive control of any matter subject to indemnification at the Customer's expense.

18. Confidentiality

18.1 Confidential Information

Each party may receive or access confidential, proprietary, commercial, technical, operational, financial, or business information belonging to the other party.

Confidential Information includes, without limitation:

• business records;
• pricing information;
• customer lists;
• sales data;
• product data;
• software architecture;
• login credentials;
• trade secrets;
• technical documentation;
• operational reports; and
• non-public business information.

18.2 Confidentiality Obligations

Each party shall:

• keep Confidential Information strictly confidential;
• use Confidential Information only for purposes of performing these Terms;
• restrict disclosure to employees, contractors, advisers, or agents with a legitimate need to know;
• protect Confidential Information using reasonable care; and
• not disclose Confidential Information to third parties without prior written consent.

18.3 Exceptions

Confidentiality obligations shall not apply to information that:

• is publicly available through no fault of the receiving party;
• was lawfully known before disclosure;
• is independently developed without the use of Confidential Information;
• is received lawfully from a third party; or
• must be disclosed by law, court order, regulator, or competent authority.

18.4 Survival

Confidentiality obligations shall survive termination of these Terms for five (5) years.

19. Security

19.1 SoldApp Security Measures

SoldApp shall implement commercially reasonable administrative, technical, and organizational safeguards designed to protect the Platform and Customer Data.

Such measures may include:

• access controls;
• authentication controls;
• encryption in transit;
• secure credential storage;
• monitoring and logging;
• vulnerability management;
• backup procedures;
• incident response procedures; and
• role-based access controls.

19.2 Customer Security Responsibilities

Customers are responsible for:

• maintaining secure passwords;
• controlling user access;
• removing access for former employees;
• safeguarding devices;
• monitoring internal misuse;
• reporting suspected breaches promptly; and
• ensuring Authorized Users comply with these Terms.

19.3 Security Incidents

Where SoldApp becomes aware of a security incident materially affecting Customer Data, SoldApp shall take commercially reasonable steps to investigate, mitigate, and notify affected Customers where legally required.

Customers acknowledge that no software platform, cloud environment, telecommunications system, or internet-based service can be guaranteed to be completely secure or immune from cybersecurity threats, unauthorized access attempts, malware, or other security incidents.

20. Suspension and Termination

20.1 Suspension Rights

SoldApp may suspend or restrict access to the Platform immediately where SoldApp reasonably believes that:

• the Customer has failed to pay fees when due;
• the Account has been compromised;
• the Customer is using the Platform unlawfully;
• continued access creates security risk;
• the Customer is engaging in fraud or suspicious activity;
• the Customer has breached these Terms;
• suspension is required by law, regulator, financial institution, or payment partner; or
• continued access may expose SoldApp, other Customers, or third parties to liability.

20.2 Termination by Customer

The Customer may terminate its subscription in accordance with the applicable Subscription Plan, Order Form, or cancellation process made available by SoldApp.

Termination does not relieve the Customer of payment obligations accrued before termination.

20.3 Termination by SoldApp

SoldApp may terminate these Terms or any Account where:

• the Customer materially breaches these Terms and fails to remedy the breach within fourteen (14) days after notice;
• the Customer fails to pay outstanding fees;
• the Customer engages in fraud, unlawful activity, or abuse;
• the Customer becomes insolvent or ceases business operations;
• continued service provision becomes commercially, legally, or technically impracticable; or
• SoldApp discontinues the relevant service.

20.4 Effect of Termination

Upon termination:

• the Customer's access to the Platform may cease;
• outstanding fees become immediately due;
• SoldApp may disable user access;
• Customer Data may be retained or deleted in accordance with these Terms and the Privacy Policy;
• licenses granted to the Customer shall terminate; and
• provisions intended to survive termination shall remain effective.

21. Regulatory Compliance

21.1 General Compliance

Each Customer is solely responsible for ensuring that its business operations, products, services, employees, distribution activities, tax obligations, consumer dealings, and commercial practices comply with applicable laws and regulations.

21.2 Ghanaian Legal Context

Customers acknowledge that their use of the Platform may be subject to laws and regulatory requirements in the Republic of Ghana, including, where applicable:

• data protection laws;
• electronic transactions laws;
• tax laws;
• consumer protection principles;
• cybersecurity requirements;
• payment systems laws;
• employment laws;
• sector-specific licensing requirements; and
• anti-money laundering requirements.

21.3 No Regulated Financial Services Representation

Unless expressly stated in writing, SoldApp does not provide banking, deposit-taking, insurance, lending, electronic money issuance, payment service provider, investment, or regulated financial services.

Where the Platform integrates with regulated payment or financial services providers, such services are provided by the relevant third-party provider and not by SoldApp.

21.4 Cooperation with Authorities

SoldApp may cooperate with lawful requests from regulators, courts, law enforcement agencies, cybersecurity authorities, tax authorities, payment partners, or financial institutions where required or reasonably necessary.

22. Force Majeure

SoldApp shall not be liable for delay, interruption, non-performance, or failure to perform caused by events beyond its reasonable control, including:

• acts of God;
• power outages;
• telecommunications failures;
• internet disruptions;
• cloud infrastructure failures;
• strikes or labour disputes;
• civil unrest;
• war;
• terrorism;
• pandemics;
• government action;
• regulatory restrictions;
• cyberattacks;
• natural disasters; or
• failures of Third-Party Services.

23. Governing Law and Dispute Resolution

23.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana.

23.2 Good-Faith Negotiation

The parties shall first attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms through good-faith negotiations.

23.3 Mediation

Where a dispute is not resolved within thirty (30) days of written notice, either party may refer the dispute to mediation in Accra, Ghana.

23.4 Courts of Ghana

Where mediation fails, the dispute may be submitted to the courts of competent jurisdiction in Ghana.

23.5 Injunctive Relief

Nothing in this section prevents SoldApp from seeking urgent injunctive, equitable, or protective relief where necessary to protect its intellectual property, confidential information, Platform security, or business operations.

24. Amendments to Terms

SoldApp may amend these Terms from time to time to reflect:

• changes in law;
• changes in business operations;
• platform updates;
• new features;
• regulatory requirements;
• security requirements; or
• commercial developments.

Where changes are material, SoldApp shall use reasonable efforts to notify Customers.

Continued use of the Platform after updated Terms become effective constitutes acceptance of the revised Terms.

24A. Electronic Communications and Acceptance

Customers consent to receive notices, disclosures, invoices, agreements, communications, and other records electronically through email, in-app notifications, dashboard alerts, website publication, SMS, or other electronic means.

Use of the Platform, creation of an Account, clicking acceptance buttons, electronic signatures, or continued access to the Platform shall constitute valid and binding acceptance of these Terms.

25. Notices

SoldApp may provide notices through:

• email;
• in-app notifications;
• website publication;
• dashboard alerts;
• SMS or messaging channels; or
• other reasonable communication methods.

Customers are responsible for keeping contact information current.

Notices to SoldApp shall be sent to the official contact details designated by SoldApp.

26. Assignment

Customers may not assign, transfer, delegate, or subcontract any rights or obligations under these Terms without SoldApp's prior written consent.

SoldApp may assign or transfer these Terms in connection with:

• merger;
• acquisition;
• restructuring;
• sale of assets;
• financing transaction; or
• transfer of business operations.

27. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

The invalid provision shall be modified or interpreted to achieve its intended commercial purpose as closely as possible.

28. No Waiver

Failure by SoldApp to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

Any waiver must be in writing and signed by an authorized representative of SoldApp.

29. Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, employment relationship, agency relationship, fiduciary relationship, franchise, or representative arrangement between SoldApp and the Customer.

The Customer remains an independent business solely responsible for its operations.

30. Entire Agreement

These Terms, together with the Privacy Policy, SLA, Acceptable Use Policy, Order Form, Subscription Agreement, and any incorporated policies, constitute the entire agreement between SoldApp and the Customer regarding use of the Platform.

They supersede all prior discussions, proposals, representations, understandings, or agreements relating to the Platform.

31. Survival

The following provisions shall survive termination:

• data ownership and privacy provisions;
• intellectual property provisions;
• confidentiality obligations;
• payment obligations;
• disclaimers;
• limitation of liability;
• indemnity;
• dispute resolution;
• governing law; and
• any provision which by its nature should survive termination.

32. Contact Information

Questions regarding these Terms may be directed to SoldApp through the official contact details published on the Platform or otherwise communicated by SoldApp.