Privacy Policy

1. Introduction

SoldApp ("we," "us," or "our") operates a unified business management platform that provides point-of-sale (POS), inventory management, customer relationship management (CRM), analytics, and storefront solutions for retail, wholesale, and hospitality businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (soldapp.com), web application, mobile application, and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, phone number, business name, business address, and login credentials.
• Business Data: Information related to your business operations including product listings, inventory records, sales transactions, customer records, order histories, supplier information, and financial data processed through our POS system.
• Payment Information: Billing details, payment card information, and banking details necessary to process subscription payments and facilitate payment processing through our POS features. Payment card data is processed by our third-party payment processors and is not stored on our servers.
• Customer Data: Information about your customers that you input into our CRM system, including names, contact details, purchase histories, and preferences.
• Communications: Information you provide when you contact our support team, respond to surveys, or communicate with us through any channel.
• Employee Data: Information about your staff that you enter into the system, including names, roles, access permissions, and work schedules.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, browser type, and version.
• Usage Data: Pages viewed, features used, time spent on the Services, clickstream data, and interaction patterns.
• Log Data: IP address, access times, referring URLs, and system activity logs.
• Location Data: Approximate location based on IP address, and precise location if you grant permission on your mobile device for location-based features.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies as described in our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our POS, inventory management, CRM, analytics, and storefront features.
• Account Management: To create and manage your account, authenticate your identity, and provide customer support.
• Transaction Processing: To process sales transactions, manage orders, track inventory, and generate business reports.
• Improvement and Development: To understand how our Services are used, identify trends, and improve functionality, performance, and user experience.
• Communications: To send you service-related notices, updates, security alerts, billing reminders, and promotional communications (with your consent where required).
• Security: To detect, prevent, and respond to fraud, unauthorized access, and other security threats.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
• Analytics: To generate aggregated, anonymized insights about platform usage and business trends.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, including payment processing, cloud hosting, data analytics, email delivery, and customer support. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• With Your Consent: When you have given us explicit consent to share your information for a specific purpose.
• Aggregated Data: We may share aggregated, de-identified information that cannot reasonably be used to identify you.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest.
• Access controls and authentication mechanisms to restrict data access to authorized personnel.
• Regular security assessments and vulnerability testing.
• Secure data backup and disaster recovery procedures.
• Employee training on data protection and security best practices.

While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We also retain information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. When your data is no longer needed, we will securely delete or anonymize it in accordance with our data retention schedules.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to certain legal exceptions. See our Data Deletion Policy for details.
• Portability: Request your data in a structured, commonly used, machine-readable format.
• Objection: Object to the processing of your personal data for certain purposes.
• Restriction: Request restriction of processing of your personal data under certain circumstances.
• Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at the details provided in Section 11 below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and other legally recognized transfer mechanisms.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: